Wednesday, March 28, 2007

commentary on classmate's blog :
ChloƩ has posted a very nice article. In my opinion, Starwood has developed a nice project. To be on the roof of the world in tibet. I think it will generate business in this country , as chloe said people are coming more and more. It is innovative and in the hotel industry , we are always talking about it.
This article talks about habits of effective sales people in hotels.
As we see, sales have a high responsability to generate rooms revenue for the property, and increase average rates in peak times.
A sales person has to make results even with markets conditions and develop the business effectively. Brenda fields says that sales is a skill but formal training sales program is necessary for effectiveness.
In this article , we are talking about the most important habits to develop an effective sales department. First, know your property is important with strenghts and weaknesses. You have to know also who your customer is because the target market is a primary condition. We already know that you have to listen your customer, develop great administration skills. Finally, you have to continue to grow and develop.

I think this article is very interesting because it deals with a primary department in the hotel. Sales person has to be always competitive in every domains. Even if the market present difficulties, they have to give results. Without the sales departement, the hotel cannot grow and develop his business.

Friday, March 23, 2007

1.3 resseller sites : hotels.com , opodo, expediahotels.com
2. they have best rate guarantee, they pretend they have the lowest rate